Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
! Northern Ireland & Europe !
Due to the implementation of the Windsor Framework from 1 May 2025, the new regulations have introduced additional customs requirements for parcels moving from Great Britain to Northern Ireland.
Please contact us directly before ordering.
Where do you ship to?
At the moment, we only ship within the UK.
How long does shipping take?
We aim to have all orders packed and posted within 24 hours.
At checkout, you can choose between Royal Mail Tracked 24 or Tracked 48 delivery options.
We also offer Royal Mail Special Delivery (by 1pm) if you need your order urgently — just pop us a message first so we can confirm our current cut-off times, as these can vary slightly depending on the day.
Please note that once your parcel has been handed to Royal Mail, delivery times are out of our control, but we’ll always do our best to get your sparkle to you as quickly as possible. ✨
How do I track my order?
You receive a Royal Mail tracking code via email as soon as we have processed your order.
Orders & Returns
Is VAT included in your prices?
Yes — all prices shown include VAT where applicable and you can download your VAT invoices by logging into your account.
How do I return an item?
Please scroll to the bottom of our website to find our Returns/Refunds Page.
How long does it take to process my return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Can I change my order after it’s placed?
We pack orders quickly, but if you spot an error, please get in touch as soon as possible and we’ll try our best to amend it before dispatch.
Products & Materials
Are your products suitable for permanent jewellery?
Yes! All of our chains, charms, and findings are selected and tested by permanent jewellery artists to ensure they weld beautifully and last.
Are your products hypoallergenic?
Yes, our Sterling Silver and Gold Filled pieces are both nickel-free and suitable for sensitive skin.
Where can I find product dimensions?
All product dimensions including chain width, jump ring size, and connector measurements are listed in each product description under "Specification".
We include these details to help you choose the right fit for your designs and welding setup.
If you’re ever unsure, just drop us a message. We’re always happy to double-check a size or compare items for you before you order.
Why don't you sell Gold Plated charms?
Gold plated jewellery may look beautiful at first, but it is not designed to last — especially for permanent jewellery. The thin layer of gold can wear away over time, which can cause the base metal underneath to show through or react with the skin.
Instead, we focus on 14k Gold Filled, 925 Sterling Silver and 9k Solid Gold options, which are much more durable and suitable for everyday wear. These materials give a long lasting finish and are the best choice for welded jewellery that is made to stay on.
Do you offer Permanent Jewellery training?
Yes, we do! 💫
Our Permanent Jewellery Course is available online, so you can learn at your own pace from anywhere.
It includes everything you need to know to start offering welded jewellery, from safety and setup to chain selection, pricing, and aftercare.
You’ll also receive lifetime access, an accredited certificate, and ongoing support from Jemma.
If you’d like to get started, you can find full details and enrol directly through our Jemma Elizabeth Academy website or by clicking "TRAINING" in our main menu.
