Refund policy
Returns
Returns are only available within 14 days of the customer receiving their order, after this period unfortunately we cannot offer you a refund or exchange. The customer must notify Links Permanent Jewellery Supplies of the return within 7 days of receiving their order, and has an additional 7 days to make the return back to us.
Notification of returns must be made via linkspjsupplies@gmail.com
Postage fees for returns are to be paid at the customers expense and products must be unused and returned in the original packaging with labels attached to ensure they are fully protected on return. This is a requirement of our returns policy, if an order is returned to us in breach of this, the item(s) will be returned to you and a refund will not be issued.
We recommend using a tracked shipping service and retain proof of postage until we have confirmed receipt of the returned item(s). On receipt we will either issue a refund or exchange as requested.
*Postage will be covered by Links Permanent Jewellery Supplies in the event an item(s) has arrived with you faulty / broken or incorrectly in which case, we ask for you to pay postage and retain proof of postage which we will refund back to you.
Damages and issues
In the event your order has arrived damaged / faulty or incorrect, please report this to Links Permanent Jewellery Supplies via linkspjsupplies@gmail.com as soon as possible with photographs / video evidence of the broken / incorrect item(s). Please do NOT report faulty orders via Instagram / Facebook. Customers have 14 days to notify us of any faulty orders, after this period unfortunately we cannot offer you a refund or exchange.
Providing photographs / video evidence on initial contact will help to speed up the process of rectifying any issues. Once we have confirmed we are happy to accept the return, please arrange for the item to be returned to us and on further inspection a full refund of the item's cost and returns shipping will be made within 7 working days. If you wish to have your order replaced / would like an exchange please let us know of this so we can arrange for your replacement items to be prepared - stock depending.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at linkspjsupplies@gmail.com.
Right of Withdrawal (EU Customers)
If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must notify us within this 14-day period by contacting us at info@linkspermanentjewellerysupplies.co.uk. You may use the following model withdrawal statement: "I hereby give notice that I withdraw from my contract of sale of the following goods: [order details], received on [date]."
Once we have received your withdrawal notice, you must return the items to us without undue delay and no later than 14 days after notifying us. We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original purchase.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- Items that have been personalised or custom-made to your specifications
- Items that have been permanently joined to another item (e.g. welded permanent jewellery)
Return shipping
Return shipping costs are to be covered by the customer.
